D A 60B: DENTAL OFFICE BUSINESS PRACTICES II
Foothill College Course Outline of Record
|Effective Term:||Summer 2021|
|Hours:||3 lecture, 1 laboratory per week (48 total per quarter)|
|Degree & Credit Status:||Degree-Applicable Credit Course|
|Grade Type:||Letter Grade Only|
Student Learning Outcomes
- The student must construct computerized dental records utilizing a dental software program.
- The student will compose a professional resume and cover letter.
The student will be able to:
A. Dental Assisting Theory and Practice
1. prepare insurance forms.
2. process collection procedures.
3. prepare and present financial documents.
4. identify and manage inventory control.
5. prepare and manage business records for accounts payable.
6. use computer dental software applications and prepare electronic documents.
7. compare and evaluate payroll information.
8. prepare for entering the workforce.
9. identify employment opportunities.
10. practice interview techniques.
11. engage in salary negotiations.
B. Infection Control and Hazardous Waste Management
1. understand the role of infection control as it relates to the business office.
C. Ethical and Legal Principles
1. comply with HIPAA requirements and prepare electronic documentation.
D. Dental Assisting Program Competencies
1. Dental Assisting Theory and Practice: dental assisting students must be competent in applying the theory and practice of dental assisting for persons of all ages and abilities.
2. Infection Control and Hazardous Waste Management: dental assistants must possess the knowledge and abilities to prevent the transmission of infectious diseases.
3. Ethical and Legal Principles: dental assisting students must be competent in understanding ethical/legal principles as applied to the dental office.
Dental Assisting Theory and Practice
A. Prepare insurance forms.
1. Obtain patient insurance information.
2. Given a list of completed dental services, record these services.
3. Record fees.
4. Submit electronic and manual insurance forms.
5. Follow-up on claim form.
B. Collection procedures.
1. Prepare monthly statements.
2. Compose a collection letter.
3. Describe or simulate telephone collection methods.
4. Describe procedures involved in delinquent account referral to a collection agency.
C. Prepare and present financial documents.
1. Given a simulated treatment plan and patient situation.
a. Compute and calculate dental benefits.
b. Prepare a case presentation.
c. Present treatment documentation.
d. Finalize payment plan.
D. Identify and manage inventory control.
1. Describe a procedure for designing and maintaining a supply inventory list.
2. Prepare purchase orders and describe methods for maintaining an adequate supply inventory.
E. Prepare and manage the following business records for accounts payable.
1. Bank deposit forms.
2. Check book.
3. Monthly statements.
4. Payroll forms.
F. Use computer dental software applications and prepare electronic documents.
1. Appointment scheduling.
2. Accounts receivable.
3. Records management.
4. Treatment planning and dental charting.
5. Insurance billing.
6. Accounts payable.
G. Compare and evaluate payroll information.
1. Calculate payroll and payroll taxes and discuss their usage.
2. Employer/employee contributions.
3. Complete associated forms and reports.
H. Preparation for entering the workforce.
2. Cover letters.
3. Reference sheets.
4. Interview follow-up letter.
I. Identifying employment opportunities.
1. Locate employment opportunities in newspapers, school ads, internship references, employment agencies.
2. Practice interview appointment phone calls.
J. Practice interview techniques.
1. Mock interview.
2. Professional attire.
3. Formulate interview questions.
K. Salary negotiations.
1. List personal budget requirements.
2. Benefit package.
3. Mock negotiations.
4. Local and state salary averages.
Infection Control and Hazardous Waste Management
A. Understand the role of infection control as it relates to the business office.
1. Review cross contamination of patient charts and administrative area.
2. Review regulatory agency compliance.
Ethical and Legal Principles
A. HIPAA compliance and electronic documentation.
1. Electronic submissions.
2. Confidentiality of computer records on office computers.
A. Students work in groups to prepare and complete various written and presentation projects.
B. Work independently on self-paced dental computer software program.
Special Facilities and/or Equipment
B. Dental practice management software.
Method(s) of Evaluation
Method(s) of Instruction
Cooperative learning exercises
Work individually on computers
Representative Text(s) and Other Materials
Bird, DL, and DS Robinson. Modern Dental Assisting, 12th ed.. 2018.
Bird, DL, and DS Robinson. Student Workbook to Accompany Modern Dental Assisting, 12th ed.. 2018.
Types and/or Examples of Required Reading, Writing, and Outside of Class Assignments
A. Read two chapters in the text book and course manual.
B. Read three chapters in reference texts on dental business procedures.
C. Learn how to prepare and write a cover letter and resume and learn skills to prepare for job search and interviewing.
D. Prepare a practice/mock purchasing and inventory control system.