The student will be able to:

1. Describe safe work practices and procedures for working in excavations and confined spaces
2. Demonstrate proficiency in the joining of polyethylene gas piping and fittings
3. Demonstrate proficiency in performing common residential plumbing repairs
4. Identify characteristics of good public and customer relations

1. Safe work practices and procedures for working in excavations and confined spaces
   1. Describe dangers of excavations and trenches
   2. Identify when cave-in protection is required
   3. Describe role of supervisor during excavations
   4. Describe trench protection methods
   5. Define characteristics of confined space
   6. Describe dangers of confined space
   7. Describe OSHA regulations regarding confined space
   8. Identify test instruments for confined space situation
   9. Discuss precautions before entering confined space
   10. Identify physical hazards of confined space entry
   11. Describe safety sequence before entering
   12. Describe use of respirators
2. Joining of polyethylene gas piping and fittings
   1. Explain the evolution of polyethylene piping
   2. Understand and apply related codes
   3. Recognize various fittings and specialty tools
   4. Connect polyethylene pipe
3. Perform residential service work
   1. Discuss the problem solving process
   2. Identify common problems, causes, and remedies for sanitary sewers and drains
   3. Clear obstruction from a lavatory drain, water closet drain, and main drain line
   4. Identify common problems, causes, and remedies for hot and cold water supply system
   5. Repair/replace various faucets, shower valves, flush valves, water closets, and sinks
   6. Demonstrate knowledge of pump theory of operation
   7. Identify final installation procedure for pumps
   8. Install a pump and controls according to manufacturer's specifications
4. Identify characteristics of good public and customer relations
   1. Identify good customer service strategies
   2. Create business philosophy
   3. Identify three general human relations factors
   4. Identify job performance requirements
   5. Describe communication methods of translating human relations skills into money
   6. Describe role and methods of salesmanship
   7. Describe systems approach to service work
   8. Identify documentation required of service workers

1. Join polyethylene pipe using fusion tool
2. Clear obstruction from a lavatory, water closet drain, and main drain line using snake
3. Repair kitchen and lavatory faucets

Results of written exercises, short quizzes, and end of session and end of module assessment
Class participation
Maintenance of a student's workbook with questions drawn from text

Lecture
Lab assignments
Group discussions
Demonstrations

Foundation for Cross-Connection Control and Hydraulic Research. Manual of Cross-Connection Control. 2009.

This is the standard textbook/workbook used for this course. Although it is older than 5 years, it is the most current book used when teaching this course.

1. Readings from assigned textbook, for example:
   1. Backflow appliances
2. Writing assignments given in the laboratory
   1. Quizzes on assembly and repair techniques
   2. List and describe function of components of a backflow device