Academic Catalog


Foothill College Course Outline of Record

Foothill College Course Outline of Record
Heading Value
Units: 2
Hours: 2 lecture per week (24 total per quarter)
Degree & Credit Status: Non-Degree-Applicable Credit Course
Basic Skills
Foothill GE: Non-GE
Transferable: None
Grade Type: Letter Grade (Request for Pass/No Pass)
Repeatability: Not Repeatable

Student Learning Outcomes

  • Students will identify internal and external customers in various work settings.
  • Student will define and identify employer expectations
  • Student will identify appropriate work behaviors in a workplace setting.


Will assist the student to develop appropriate work behavior and attitudes. Learn conflict management and pro-active problem solving skills in an entry level job environment.

Course Objectives

The student will be able to:
A. Recognize and apply appropriate work behavior, etiquette and dress.
B. Discuss fears, expectations and attitudes towards work.
C. Respond appropriately to constructive criticism and evaluations.
D. Understand and demonstrate workplace coping skills and strategies.
E. Demonstrate good customer service skills and proactive solutions in work settings.
F. Understand employer expectations regarding labor standards and work tasks and duties.
G. Obtain a good understanding of job retention skills and potential employment opportunities.

Course Content

A. Appropriate work behaviors
1. Dress and grooming
2. Punctuality and absenteeism
3. Honesty
4. Team work
5. Gossip
6. Conflict resolution
B. Attitudes
1. Impact of positive work attitudes
2. Posturing
3. Verbal and non-verbal communication
4. Proactive solutions
a. Problem-solving techniques
b. Positive thinking
c. Product knowledge
C. Fears
1. Disclosure of disability
2. Presentation of an accommodation
D. Realistic job expectations
E. Adjusting to work situations
1. Schedules
2. Nutrition and healthy lifestyles solutions
F. Constructive criticism and evaluation
G. Advancement
1. Career pathways
H. Company culture
I. Boundaries and limitations

Lab Content

Not applicable.

Special Facilities and/or Equipment

Accessible classroom.

Method(s) of Evaluation

Methods of Evaluation may include but are not limited to the following:

A. Class participation
B. Examinations
C. Assignments and projects
D. Journals/self-reflection essays
E. Homework

Method(s) of Instruction

Methods of Instruction may include but are not limited to the following:

A. Lecture
B. Discussion
C. Cooperative learning exercises
D. Oral presentations
E. Field trips
F. Guest speakers

Representative Text(s) and Other Materials

McManmon, Michael. Mploy - A Job Readiness Workbook: Career Skills Development for Young Adults on the Autism Spectrum and with Learning Difficulties. Jessica Kingsley Publishers, 2017.

Types and/or Examples of Required Reading, Writing, and Outside of Class Assignments

A. Reading assignments:
1. Students will read work related scenarios and discuss.
2. Students will read and role play workplace scenarios and critique themselves and classmates.
3. Students will review job related websites and discuss employment employment readiness.
B. Writing assignment:
1. Students will write ways to resolve conflict in the workplace and provide solutions to problems.


Developmental Disabilities: Disabled Students Programs and Services