ALTW 213: WORK ATTITUDES & BEHAVIORS ON THE JOB
Foothill College Course Outline of Record
| Heading | Value |
|---|---|
| Units: | 2 |
| Hours: | 2 lecture per week (24 total per quarter) |
| Degree & Credit Status: | Non-Degree-Applicable Credit Course Basic Skills |
| Foothill GE: | Non-GE |
| Transferable: | None |
| Grade Type: | Letter Grade (Request for Pass/No Pass) |
| Repeatability: | Not Repeatable |
Student Learning Outcomes
- Students will identify internal and external customers in various work settings.
- Student will define and identify employer expectations
- Student will identify appropriate work behaviors in a workplace setting.
Description
Course Objectives
The student will be able to:
A. Recognize and apply appropriate work behavior, etiquette and dress.
B. Discuss fears, expectations and attitudes towards work.
C. Respond appropriately to constructive criticism and evaluations.
D. Understand and demonstrate workplace coping skills and strategies.
E. Demonstrate good customer service skills and proactive solutions in work settings.
F. Understand employer expectations regarding labor standards and work tasks and duties.
G. Obtain a good understanding of job retention skills and potential employment opportunities.
Course Content
A. Appropriate work behaviors
1. Dress and grooming
2. Punctuality and absenteeism
3. Honesty
4. Team work
5. Gossip
6. Conflict resolution
B. Attitudes
1. Impact of positive work attitudes
2. Posturing
3. Verbal and non-verbal communication
4. Proactive solutions
a. Problem-solving techniques
b. Positive thinking
c. Product knowledge
C. Fears
1. Disclosure of disability
2. Presentation of an accommodation
D. Realistic job expectations
E. Adjusting to work situations
1. Schedules
2. Nutrition and healthy lifestyles solutions
F. Constructive criticism and evaluation
G. Advancement
1. Career pathways
H. Company culture
I. Boundaries and limitations
Lab Content
Not applicable.
Special Facilities and/or Equipment
Method(s) of Evaluation
A. Class participation
B. Examinations
C. Assignments and projects
D. Journals/self-reflection essays
E. Homework
Method(s) of Instruction
A. Lecture
B. Discussion
C. Cooperative learning exercises
D. Oral presentations
E. Field trips
F. Guest speakers
Representative Text(s) and Other Materials
McManmon, Michael. Mploy - A Job Readiness Workbook: Career Skills Development for Young Adults on the Autism Spectrum and with Learning Difficulties. Jessica Kingsley Publishers, 2017.
Types and/or Examples of Required Reading, Writing, and Outside of Class Assignments
A. Reading assignments:
1. Students will read work related scenarios and discuss.
2. Students will read and role play workplace scenarios and critique themselves and classmates.
3. Students will review job related websites and discuss employment employment readiness.
B. Writing assignment:
1. Students will write ways to resolve conflict in the workplace and provide solutions to problems.