ALTW 204: COMMUNICATION SKILLS IN THE WORKPLACE
Foothill College Course Outline of Record
| Heading | Value |
|---|---|
| Units: | 2 |
| Hours: | 2 lecture per week (24 total per quarter) |
| Degree & Credit Status: | Non-Degree-Applicable Credit Course Basic Skills |
| Foothill GE: | Non-GE |
| Transferable: | None |
| Grade Type: | Letter Grade (Request for Pass/No Pass) |
| Repeatability: | Not Repeatable |
Student Learning Outcomes
- The successful student will be able to demonstrate assertive communication in appropriate role play situations.
- A student will be able to understand the role of non-verbal body language in the communication process.
Description
Course Objectives
The student will be able to:
A. Demonstrate more effective communication skills
1. Written business formats
2. Verbal presentations
3. Body language
4. Social media
B. Utilize assertive communication strategies
1. Comparison between passive and aggressive types of communication styles
2. Role playing work settings
C. Demonstrate business styles of communication
1. Direct approach
2. Competitive approach
3. Proactive solution approach
Course Content
A. Styles of communication/behavior
1. Assertive
2. Aggressive
3. Passive
4. Passively aggressive
B. Appropriate and inappropriate body language
1. Role play assertive and aggressive behavior in the workplace
2. Role play passive and aggressive behavior in the workplace
3. Dealing with ambiguity
C. Diversity in the workplace
1. Cultural differences
2. Gender differences
3. Educating about disability
4. Accommodation discussion
D. Recognizing offensive gestures and verbal mishaps
1. Apologies
2. Compliments
3. Saying "No"
4. Assertive strategies in disagreement
E. Conflict resolution
Lab Content
Not applicable.
Special Facilities and/or Equipment
Method(s) of Evaluation
A. Class participation
B. Examinations/tests/quizzes
C. Assignments and projects
D. Role playing
E. Oral presentations
Method(s) of Instruction
A. Lecture
B. Discussion
C. Cooperative learning exercises
D. Demonstrations
E. Role plays
F. Guest speakers
G. Social interviews
Representative Text(s) and Other Materials
Lewis, David. Tips to Improve Communication Skills: A Step by Step Guide to Improve Communication Skills at Work and in Relationships. 2019.
Types and/or Examples of Required Reading, Writing, and Outside of Class Assignments
A. Writing assignments:
1. Journals
2. Self-reflections essays
3. Peer critiques