APRT 153B: CONTROL SYSTEMS & CUSTOMER SERVICE II (TAB-4)
Foothill College Course Outline of Record
|Hours:||30 lecture, 78 laboratory per quarter (108 total per quarter)|
|Prerequisite:||Per California Code of Regulations, this course is limited to students admitted to the Sheet Metal Testing & Air Balance Apprenticeship Program.|
|Degree & Credit Status:||Degree-Applicable Credit Course|
|Grade Type:||Letter Grade (Request for Pass/No Pass)|
Student Learning Outcomes
- A successful student will be able to develop a control strategy based on customer needs.
- A successful student will be able to demonstrate knowledge of customer relations management, business practices and procedures.
The student will be able to:
A. Operate direct digital control systems and components.
B. Analyze, troubleshoot and adjust direct digital HVAC control systems.
C. Apply controls concepts to analysis and use of future system developments.
D. Demonstrate knowledge of customer relations management, business practices and procedures.
A. Operation of direct digital control systems and components
1. Practice safe, non-destructive methods of control system testing and adjustment
2. Explain DDC control system operations
B. Analysis, troubleshooting and adjustment of direct digital HVAC control systems
1. In depth review of DDC system functions, including research as needed, for solutions
2. Practice analysis and adjustments with DDC system
C. Application of controls concepts to analysis and use of future system developments
1. Report on existing system components and performance
2. Verify system pass or fail according to current regulations
3. Consider upgrades or system changes as appropriate
D. Demonstration of knowledge of customer relations management, business practices and procedures
1. Explain and practice good customer relations techniques
A. Practice evaluating simulated conditions and adjustments with Direct Digital Control HVAC control systems
B. Demonstrate competency in troubleshooting an analysis of control situations
Special Facilities and/or Equipment
Method(s) of Evaluation
A. Results of written quizzes and tests
B. Shop participation
C. Comprehensive written final examination
D. Maintenance of a workbook of student's daily work activities
Method(s) of Instruction
C. Cooperative learning exercises
D. Oral presentations
Representative Text(s) and Other Materials
International Training Institute for the Sheet Metal and Air Conditioning Industry. Testing, Adjusting & Balancing of Environment Systems. Alexandria, VA: International Training Institute, 2003.
International Training Institute for the Sheet Metal and Air Conditioning Industry. Direct Digital Controls module. Alexandria, VA: International Training Institute, 2002.
International Training Institute. Core Sheet Metal Curriculum (Student manual and workbook). International Training Institute for the Sheet Metal and Air Conditioning Industry, IDI Multimedia, 2010.
NOTE: These are the standard Sheet Metal textbooks/workbooks used for this course. Although they may not be within 5 years of the required published date, they are the most current books used when teaching this course.
Types and/or Examples of Required Reading, Writing, and Outside of Class Assignments
A. An example of a reading assignment is to read the complete Direct Digital Controls module, some of which will be a review.
B. An example of a written assignment is for a given DDC control situation, following testing, adjusting and balancing the system, to prepare a report for the customer and describe in writing how the work done, the report and recommendations will be presented to the customer.